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Visitor servicing boost at popular tourist locations

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Published 08 March 2023

Visitors to the beautiful City of Bunbury will have better access than ever to visitor services with two popular tourist locations set to host the City’s tourist experts.

The Bunbury Visitor Centre will this month kick off a 12-month trial based at Bunbury Museum and Heritage Centre and Dolphin Discovery Centre.

The Visitor Centre team has been helping visitors based at the City’s Administration Building for more than 12 months after moving out of the Old Railway Station building but is now excited to be located at two of Bunbury’s popular tourist attractions.

Having the two locations will allow for enhanced and flexible visitor servicing with greater accessibility for the community and visitors, while also bolstering the service with improved use of technology.

Work to relocate the centre will start on 13 March with operations set to begin at Dolphin Discovery Centre, located at Koombana Bay, from Friday 17 March.

Visitor servicing will continue at the Administration Building in addition to DDC until the move to Bunbury Museum and Heritage Centre is complete, with the centre scheduled to be operating there from Friday 24 March.

It comes as investigations into the development of a Bicentennial Square precinct – including the former location of the Visitor Centre – will be included in the upcoming 2023-24 budget deliberations.

The iconic precinct and its future are a priority for the City, with it also set to feature within the draft Community Safety and Crime Prevention Plan currently being developed.

A report detailing visitor numbers and satisfaction, and any other findings will be provided to Bunbury City Council at the end of the 12-month trial.

The Bunbury Visitor Centre operating hours at Bunbury Museum and Heritage Centre will be Monday to Friday – 9am to 4.30pm, Saturday – 9.30am to 3.30pm and Sunday and public holidays – 10am to 3.30pm (excluding Good Friday and Christmas Day).

The Centre’s operating hours at Dolphin Discovery Centre will be 8am to 3pm, seven days a week (excluding Good Friday and Christmas Day).